From: Manager of Information Technology Services <helpdesk@brooklyn.cuny.edu>;
Sent: Wednesday, November 15, 2023 2:50 PM
To: Staff E-Mail <staff_email@brooklyn.cuny.edu>
Subject: REMINDER: Palo Alto Cortex XDR Installation
As part of a CUNY-wide effort to enhance security, ITS is remotely installing Palo Alto Cortex XDR anti-malware software on campus computers (Windows 10+ and Mac OS 11+). We will begin installing ASAP, so please turn on any office computers in your area.
IMPORTANT: If you are working on Mac OS 11 or higher, you will be prompted — via operating system pop-ups — to grant additional security permissions to complete the Cortex XDR installation. Review screenshots of all the pop-up prompts.
If you have any questions or need assistance, please contact the IT Helpdesk at 718-951-4357 or email helpdesk@brooklyn.cuny.edu“>helpdesk@brooklyn.cuny.edu.